Ogar, Faith Bernard

Managed daily patient data collection and appointment scheduling to support medical outreach programs and improve patient follow-up efficiency.

• Managed daily collection of patient data during medical outreach programs, ensuring high accuracy and completeness for subsequent analysis.
• Coordinated the rescheduling and booking of follow-up appointments and surgeries for numerous patients, improving access to critical medical care.
• Designed and implemented a standardized report template for the follow-up team, streamlining patient communication and improving outreach efficiency.

Collaborated with lead designers and cross-functional teams to create visually appealing and user-friendly interfaces, ensuring design alignment and effective product delivery.

• Collaborated with lead product designers to develop visually appealing and user-centric interfaces, enhancing product usability and engagement across key features.
• Facilitated seamless collaboration with cross-functional teams, including developers and product managers, ensuring design consistency and successful feature integration.
• Developed high-fidelity prototypes and compelling design presentations, effectively communicating product vision and securing stakeholder buy-in during internal and client meetings.
• Applied UX strategy principles to optimize user flows and information architecture, contributing to intuitive navigation and improved user satisfaction.

Provided comprehensive customer support by maintaining high product knowledge, resolving complex issues, and documenting interactions to drive service improvements.

• Leveraged comprehensive product knowledge to provide accurate information and effective solutions, consistently resolving customer inquiries and enhancing satisfaction scores.
• Collaborated cross-functionally with the technical support team to efficiently escalate and resolve complex customer issues, maintaining high levels of customer satisfaction.
• Systematically documented customer interactions, check-in times, and feedback, providing critical data that informed service improvements and operational enhancements.

I played a dual role in public health campaigns, contributing to both data collection and immunization efforts.

• As a household mobilizer, I was responsible for collecting data on mosquito net distribution. I issued receipts to registered households using the Ipolongo app, which ensured accurate record-keeping.
• I served as an immunizer in a three-person team, working alongside a recorder and a letter distributor. We administered polio vaccines to children under the age of five in various community settings, including schools and churches.